Of course! Tours guided by our Event Managers are available on Mondays, Tuesdays, Thursdays, and Fridays from 12:30 pm to 1:30 pm and from 4:30 pm to 6:30 pm, but appointments are mandatory. To arrange your tour, kindly use our Calendly link. For further questions, feel free to reach out to us via email at [email protected].

• From Monday to Sunday you have the ability to choose half a day (6 hours) or a full day (12 hours).
• Monday to Saturday and Sunday
  o 9 am -3 pm
  o 6 pm -12 pm
  o 12 hours Full Day Rental
  o Sunday: 6 hours after 5:00 pm.
• The last hour of your time block is for cleaning.
• All guests must leave the venue before 12:59 am.
• Monday to Thursday is an hourly rate for non-celebration events.

After securing your date with your deposit, we’ll help you customize a payment plan based on how much time you have before your event.

• Bank to Bank Transfer, Cash, Check, Cashier’s Check or E-check payments are recommended to avoid a transaction fee.
• A valid credit card must be kept on record.

We provide complimentary parking on-site. Additionally, we offer valet services for event hosts, available for an extra fee.

THE GRAND UPPERROOM will furnish Security Officers at an extra charge, which will be included in the contract. One Security Officer will be allocated for every one hundred guests present at the event.

We work with preferred vendors, but you are allowed to use your own vendors.

You are responsible for leaving the venue in a reasonably clean manner and for removing all décor, gifts, food, beverages, equipment, rentals, and additional items. The Grand Upperroom will take care of the post-event detail cleaning at the cost provided in the event proposal. Confetti, glitter, silly string, staples, nails, or screws are strictly prohibited. Balloons must be deflated and bagged after event. Helium balloons are prohibited. Wall decorations are prohibited. These items will require additional cleanup. There will be a fee of $1000 if any of these are found to be inside the facility, or if any other excessive cleaning is required.

The cleaning fee includes various tasks such as sweeping, mopping, restroom cleaning, window cleaning, disinfection of all areas, and light maintenance of the parking lot.

Certainly! Your setup time is part of your time block to use the space, but additional time may be available for purchase. You have the option to extend your selected time slot by one additional hour. This extra hour can be purchased either before or after your chosen time. Please note that the availability of this extension is dependent on bookings before or after your event. The cost for each extra hour is $450.

Open flames, excluding low-level heating burners, are not allowed. Smoking and cooking are strictly prohibited on the premises. The entire facility is designated as a smoke-free environment. Under no circumstances are smoking, vaping, or cooking permitted anywhere within the building. Except for low-burning food heaters, the use of open flames or cooking is not permitted anywhere in the facility. It is acceptable to use candles that are fully submerged within a cylinder vase or votive candles. If any member of your group smokes, it will be considered a significant violation of the event contract, leading to the termination of the event. This rule applies both indoors and in the vicinity of the property. Kindly refrain from smoking or vaping while on the premises. The use of candles, incense, or any other lighted products is not allowed. Any signs of smoking, candles, incense, or other lighted products inside or around the property will result in additional cleaning fees, fines, and potential cancellation of the event. The fine, starting at $1000, will be automatically charged to the credit card on file.

Certainly. We warmly welcome outside catering services. However, it is essential that the caterers possess valid licensing and insurance. Please note that onsite cooking is not permitted.

Due to the high demand for the venue space, all payments made are non-refundable.